The Silver Lining of Pleasant Hill City Clerk Scandal

As a rule, City Clerks don’t seek the limelight. But Kimberly Lehmkuhl, the infamous former City Clerk of suburban Pleasant Hill, California, has made a sport of breaking rules and marching to her own drummer. So it’s no surprise her unprecedented job failure and wacky resignation letter made nationwide news.

While public attention to this story has focused largely on Lehmkuhl’s failures and Twitter antics, the enduring lessons of this story have nothing to do with her. Rather, City mismanagement of the problem offers an instructive case study in what-not-to-do when things go wrong. Read More...